Emotional Intelligence in Organizational Behaviour

Emotional Intelligence (EI) has emerged as a critical factor influencing individual performance, leadership effectiveness, teamwork, and overall organizational success. EI refers to the ability to perceive, understand, regulate, and effectively utilize emotions in oneself and others. In the context of organizational behaviour, EI contributes significantly to shaping workplace attitudes, interpersonal relationships, decision-making processes, and leadership styles. This paper examines the theoretical foundations of EI, including the ability, trait, and mixed models, and reviews various measurement approaches such as self-report scales and performance-based assessments. Drawing upon secondary data from existing empirical studies and scholarly literature, the study explores the relationship between EI and key organizational outcomes such as employee performance, job satisfaction, stress management, conflict resolution, organizational commitment, and team effectiveness.