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Conceptually, research organizations should be much like other white‐cottar organizations. Why, then, has there been little progress in developing performance indicators for those types of firms? This article identifies ten areas in which objectives and measures are created by research organizations, and the specific measurements issues facing each type of research organization. It also details bow performance in a research organization can be measured with an objectives matrix.
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Carl G. Thor (1991) studied this question.
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