In 1990, when Texas Instruments Incorporated (TI) Defense Systems and Electronics Group (DSEG) managers assessed themselves using the Malcolm Baldrige National Quality Award criteria, they found that they needed a concerted approach to benchmarking. This article outlines the pursuit of excellence in benchmarking that resulted in TI/DSEG's receipt of the prestigious 1994 Award for Excellence Silver Award from the International Benchmarking Clearinghouse.
No takes yet. Share an insight, caveat, or question.
William H. Baker (1994) studied this question.