The Role of Digital Technologies for Risk Management in the South African Public Sector

Challenges exist in using digital solutions for risk management within the government sector in South Africa. This article discusses digital technological applications for risk management in the South African government. This research makes a novel contribution by utilising a rapid review in its methodology, accompanied by a critical review, which allows for a timely synthesis of evidence while still maintaining a thorough evaluation of the quality and relevance of individual studies. The rapid review consisted of a broad investigation of 76 studies, of which 15 studies satisfied the predefined inclusion criteria for the research. The main categories examined included the quality of individual studies, findings, challenges, and enablers related to utilising digital technologies in risk management within the government sector in South Africa, as well as remedies that can be implemented to promote these efforts. The results of the study emphasise significant problems associated with digital technological applications for risk management in government sectors, including poor regulation, lack of socialisation and work unit readiness, resistance to change, lack of expertise, and platform complexity, which hinder the effective utilisation of digital technologies for risk management. Recommendations emphasise the need for increased investment in infrastructure and for engaging consultants and service providers to address skills gaps in government.