Pengembangan Sistem Manajemen Surat Terintegrasi Berbasis Digital Untuk Mendukung Transformasi Administrasi Pendidikan

This study aims to develop an integrated digital-based correspondence management system to support the transformation of educational administration at the Faculty of Teacher Training and Education, Universitas Lampung. The background of this research is based on the problem of correspondence management that is still carried out manually, resulting in challenges related to efficiency, accuracy, and traceability of administrative documents. The research employed a Research and Development (R&D) approach with the Software Development Life Cycle (SDLC) model, starting from user needs analysis, system design, implementation, and feasibility evaluation based on ISO 25010 standards. The final product is a web-based digital correspondence management application that supports the management of incoming letters, outgoing letters, dispositions, archiving, and administrative reporting in an integrated manner. The results of the study show that the developed digital correspondence management system achieved a SUS score of 82.3, which falls into the “Excellent” category, indicating that the system is easy to use and well accepted by users.