Pengaruh Beban Kerja Dan Kompetensi Pegawai Terhadap Kinerja Pegawai Melalui Kepuasan Kerja Sebagai Variabel Intervening Pada Puskesmas Cisadea Kota Malang

This study aims to examine and analyze the effects of workload and employee competence on employee performance through job satisfaction at the Cisadea Public Health Center, Malang City. The study employed an explanatory research design with a quantitative approach. The research population consisted of all employees of the Cisadea Public Health Center, totaling 38 respondents. Data analysis methods included descriptive analysis and Partial Least Squares (PLS), with data validity and reliability tested through validity and reliability tests. The results indicate that workload does not have a significant effect on job satisfaction, while employee competence has a significant effect on job satisfaction. Furthermore, workload has a significant effect on employee performance, whereas employee competence does not have a significant direct effect on employee performance. Job satisfaction was found to have a significant effect on employee performance. In addition, workload does not have a significant indirect effect on employee performance through job satisfaction, while employee competence has a significant indirect effect on employee performance through job satisfaction.