Delivery and enhancement of library services in academic libraries leveraging artificial intelligence (AI) as a tool: A study

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This study demonstrates how artificial intelligence transforms library services, indicating a substantial impact on user satisfaction.

The utilization of artificial intelligence in academic libraries significantly improves service delivery and user satisfaction levels.
Key applications of AI include cataloging, indexing, and reference services, enhancing operational efficiency.
The study identifies AI concepts like natural language processing and expert systems essential for modern library operations.
Adopting AI tools represents a revolutionary shift in how academic libraries meet evolving user information needs.

Kaladhar Arnepalli (2025) studied this question.

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