September 19, 2025ShodhKosh Journal of Visual and Performing Arts

Beyond Automation: AI as a Strategic Partner in Talent Development for Kpo/Bpo/Ites Sector

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Authors

KMKhadija Mohasin PMPravin ManeInternational Management Institute

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Implication

Exploratory research reveals AI's growing role in enhancing talent development strategies in KPO, BPO, and ITES sectors, indicating a shift towards personalized frameworks.

Key Points

AI adoption enhances talent development strategies, transforming traditional training models into personalized ones.
HR and line managers increasingly recognize AI's strategic value in workforce growth and performance management.
The study employs surveys and semi-structured interviews to gather insights from HR managers and operational staff.
Addressing concerns such as algorithmic bias and employee trust is crucial for effective AI integration in organizations.

Cite This Study

Mohasin et al. (2024) studied this question.

synapsesocial.com/papers/68d4764e31b076d99fa6e64e https://doi.org/10.29121/shodhkosh.v5.i2.2024.6455

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Implication

Exploratory research reveals AI's growing role in enhancing talent development strategies in KPO, BPO, and ITES sectors, indicating a shift towards personalized frameworks.

Beyond Automation: AI as a Strategic Partner in Talent Development for Kpo/Bpo/Ites Sector

Discussion

Member takes

Implication

Key Points

Cite This Study

Beyond Automation: AI as a Strategic Partner in Talent Development for Kpo/Bpo/Ites Sector

Discussion

Member takes

Implication

Key Points

Cite This Study

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Also Consider