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June 27, 2024The Table and Food Coordinate Society of Korea

The impact of O2O service quality on customer satisfaction and repeat purchase intentions in the food service company

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KLKumho Lee

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Cite This Study

Kumho Lee (2024) studied this question.

synapsesocial.com/papers/68e63016b6db6435875c26fchttps://doi.org/10.26433/tfck.2024.19.3.21
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Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1Examining Online and Offline Service Quality Impacts on O2O Platform Reuse Intentions2024
  2. 2Study on Chinese O2O Service Users' Oflline Food Service Platform2024
  3. 3From ‘ease of use’ to ‘emotional attachment’: How service quality of O2O platforms drives consumer emotions and continued usage in the digital food delivery era2026 · 4 citations
  4. 4Study on the Influencing Factors of Business Performance and Loyalty in O2O Industry: Focusing on the Food Delivery Apps2024
  5. 5The Impact of SERVQUAL on Consumers’ Satisfaction, Loyalty, and Intention to Use Online Food Delivery Services2024 · 34 citations