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February 28, 2024Journal of Logistics Informatics and Service ScienceOpen Access

Examining Online and Offline Service Quality Impacts on O2O Platform Reuse Intentions

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Authors

HKHyun-Gyu KimHKHakyun Kim

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Kim et al. (2024) studied this question.

synapsesocial.com/papers/68e7741eb6db6435876e8ff4https://doi.org/10.33168/jliss.2024.0223
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  1. 1The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach2002 · 1,983 citations
  2. 2A Study on the Influencing Factors of Customer Satisfaction and Reuse Intention: Focused on O2O Delivery Platform Consumers of China2021 · 4 citations
  3. 3E‐service quality: a model of virtual service quality dimensions2003 · 1,499 citations
  4. 4A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions1980 · 9,952 citations