The Excessive Rules and Procedures: The Effect of Red Tape on Task Performance and Organizational Citizenship Behavior(OCB) in Private and Public Organizations

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Key Points

The study aims to explore how red tape affects task performance and organizational citizenship behavior through organizational justice.
Conceptualizes red tape as a structural constraint affecting cognitive and emotional resources.
Compares private and public organizations to assess the moderating effects of organizational context.
Utilizes survey data from 2,020 respondents to verify hypotheses.
Examines indirect effects of red tape on performance and behavior via organizational justice.
Red tape negatively impacts organizational justice.
Organizational justice positively influences task performance and organizational citizenship behavior.
Organizational justice mediates the relationship between red tape and task performance, showing a negative indirect effect.
The negative impact of red tape on organizational justice is stronger in public organizations compared to private ones.

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Research shows that red tape negatively impacts task performance in organizations, suggesting critical implications for management strategies.

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Moon et al. (2026) studied this question.

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