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April 25, 2026Journal of Distribution and Management ResearchOpen Access

The Impact of Social Innovation through Food Delivery Platforms on Business Performance of Restaurants: Focusing on Service Innovation and Operational Efficiency

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Authors

CLChulsung Lee

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Overview

Randomized trial shows food delivery platform usage positively affects restaurant sales growth, suggesting the need for ongoing service innovation.

Key Points

  • This study aims to explore how food delivery platforms influence restaurant business performance and the role of operational efficiency in this effect.
  • Utilized Baron & Kenny’s mediation regression equation and Hayes' Macro for analysis.
  • Applied Data Envelopment Analysis (DEA) to assess operational efficiency of restaurants.
  • Analyzed raw data from the 2022 Survey on the Management of Restaurant Business.
  • Increased food delivery platform usage fee led to a sales increase of approximately 1.7 million won per restaurant.
  • Operational efficiency partially mediated the positive relationship between platform usage fees and business performance.
  • Food delivery platforms contributed to improved operational efficiency in restaurants.

Cite This Study

Chulsung Lee (2023) studied this question.

synapsesocial.com/papers/69ec593e88ba6daa22dab467https://doi.org/10.17961/jdmr.26.04.202308.109
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Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1Who Benefits from Food Delivery Platforms? The Heterogeneous Effects of Platforms on Restaurant Sales2024
  2. 2Delivering meals with benefits: platform partnerships in the restaurant industry2026 · 1 citations
  3. 3Consumer Perceptions on the Impact of Online Food Delivery Services on Traditional Restaurants Dining in Ghana2025
  4. 4AN ANALYTICS APPROACH TO STUDYING THE IMPACT OF ONLINE FOOD DELIVERY PARTNERS ON CUSTOMER SATISFACTION AT RESTAURANTS2024
  5. 5Model of Online Food Delivery System Services and Restaurant Performance: A Case Study of China2024