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August 1, 1983Journal of Marketing Research

Modeling Consumer Satisfaction Processes Using Experience-Based Norms

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Authors

RWRobert B. WoodruffNorthern Arizona UniversityECErnest R. CadotteFisher CollegeRJRoger L. JenkinsUniversity of Akron

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Cite This Study

Woodruff et al. (1983) studied this question.

synapsesocial.com/papers/6a1a548997d4ffb2999bbdbfhttps://doi.org/10.1177/002224378302000308
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Also Consider

Synapse has enriched 3 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1An Investigation into the Determinants of Customer Satisfaction1982 · 1,284 citations
  2. 2Consumer Expectations, Product Performance, and Perceived Product Quality1972 · 258 citations
  3. 3Issues in Marketing's use of Multi-Attribute Attitude Models1973 · 624 citations