Key points are not available for this paper at this time.
Priscilla A. LaBarbera, David Mazursky, A Longitudinal Assessment of Consumer Satisfaction/Dissatisfaction: The Dynamic Aspect of the Cognitive Process, Journal of Marketing Research, Vol. 20, No. 4 (Nov., 1983), pp. 393-404
LaBarbera et al. (Tue,) studied this question.