What does this research mean for the field?

In the tourism and hospitality industry, the inclusion of neurodiverse talent extends beyond ethical and compliance obligations to provide strategic business advantages, including increased innovation, diverse problem-solving capabilities, and superior service personalization. Novelty: ClaimNovelty.INCREMENTAL. Consensus alignment: ConsensusAlignment.NEUTRAL.

What question did this study set out to answer?

Evaluate ethical dilemmas and strategic challenges in managing neurodiverse talent in the tourism and hospitality sectors, identifying how inclusion can move beyond regulatory compliance.

August 27, 2026Journal of Organizational Effectiveness People and Performance

Beyond compliance: emerging ethical and strategic challenges in managing neurodiverse talent in the tourism and hospitality industry

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Authors

SDSantus Kumar Deb HRHiran Roy MSMd Istiaq Mohhamad Shuvo

Discussion

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Overview

Qualitative interview study reveals strategic advantages of neurodiverse hiring in hospitality, indicating benefits beyond regulatory compliance.

Key Points

Evaluate ethical dilemmas and strategic challenges in managing neurodiverse talent in the tourism and hospitality sectors, identifying how inclusion can move beyond regulatory compliance.
Conducted semi-structured key informant and in-depth interviews with 19 respondents (N=19), including luxury hotel executives, family members, travel agents, tour operators, and academic experts.
Employed snowball sampling until reaching data saturation, with each interview lasting approximately 50 minutes.
Identified that organizations leverage neurodiversity not solely for legal compliance, but to enhance innovation, diverse problem-solving, and service personalization.
Highlighted critical enablers including inclusive human resources practices, quota-based hiring, supervisory training, and organizational justice frameworks.

Cite This Study

Deb et al. (2026) studied this question.

synapsesocial.com/papers/6a8fe98110c91c1e926211ca https://doi.org/10.1108/joepp-10-2025-0978

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August 27, 2026Journal of Organizational Effectiveness People and Performance

Beyond compliance: emerging ethical and strategic challenges in managing neurodiverse talent in the tourism and hospitality industry

View Full Paper

Ask AI

Bookmark

Authors

SDSantus Kumar Deb HRHiran Roy MSMd Istiaq Mohhamad Shuvo

Discussion

Member takes

Overview

Qualitative interview study reveals strategic advantages of neurodiverse hiring in hospitality, indicating benefits beyond regulatory compliance.

Key Points

Evaluate ethical dilemmas and strategic challenges in managing neurodiverse talent in the tourism and hospitality sectors, identifying how inclusion can move beyond regulatory compliance.
Conducted semi-structured key informant and in-depth interviews with 19 respondents (N=19), including luxury hotel executives, family members, travel agents, tour operators, and academic experts.
Employed snowball sampling until reaching data saturation, with each interview lasting approximately 50 minutes.
Identified that organizations leverage neurodiversity not solely for legal compliance, but to enhance innovation, diverse problem-solving, and service personalization.
Highlighted critical enablers including inclusive human resources practices, quota-based hiring, supervisory training, and organizational justice frameworks.

Cite This Study

Deb et al. (2026) studied this question.

synapsesocial.com/papers/6a8fe98110c91c1e926211ca https://doi.org/10.1108/joepp-10-2025-0978

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