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September 10, 2025Jurnal Manajemen Pelayanan HotelOpen Access

Strategies to Improvements of Food and Beverage Services at Mamaka Hotel by Ovolo in Kuta Bali

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Authors

APA.A.A Ribeka Martha PurwahitaTNTri Retno NugrohoNRNelman Rumere

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Overview

Qualitative research uncovers strategies to enhance food service and customer satisfaction at Ovolo, indicating the importance of quality and innovation.

Key Points

  • Improvement of food service relies on innovation, product quality, and operational efficiency.
  • Research identified the use of high-quality local ingredients and digital options as critical for customer satisfaction.
  • Employee training and effective communication are essential to elevate service quality at Ovolo Hotel.
  • Consistency in food presentation and cleanliness plays a pivotal role in maintaining high service standards.

Cite This Study

Purwahita et al. (2025) studied this question.

synapsesocial.com/papers/68c1bb6354b1d3bfb60ed317https://doi.org/10.37484/jmph.090103
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