Comparing the Effects of AI and Human Interviewers in Job Interviews : Focusing on the Mediating Effect of Source Credibility and the Moderating Effect of Task Type

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Key Points

The study investigates how the type of interviewer (AI vs. human) affects candidates' evaluations, mediated by source credibility and moderated by task type.
Conducted a 2×2 grouped experimental design with 141 university students.
Analyzed mediating effects of source credibility (expertise, authenticity) on candidates' evaluations.
Examined moderating effects of task type (factual vs. evaluative) on the impact of interviewer type.
Human interviewers significantly reduced negative word-of-mouth intentions through authenticity (p<0.05).
Expertise perceived from human interviewers was stronger in evaluative tasks compared to factual tasks.
The moderated mediation effect showed that human interviewers reduced negative word-of-mouth more effectively in evaluative tasks than in factual tasks.

Examines the impact of AI and human interviewers on candidates' evaluations, suggesting important insights for AI recruitment systems.

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Kim et al. (2026) studied this question.

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