The Relationship Between Employee Ability And Work Discipline With The Quality Of Public Services In Government Representative Offices Of West Java Province

This study aims to determine and analyze the relationship between employee capabilities and work discipline and the quality of public services at the West Java Provincial Government Representative Office. The research method used was a descriptive qualitative survey approach. This strategy was used to obtain the necessary data for hypothesis testing or to answer research questions, and as a tool to control for influencing variables in the study. Based on the research results, the following conclusions can be drawn from the discussion and research: a) The availability of human resources for improving public services at the West Java Provincial Government Representative Office is insufficient overall. This is due to the limited number of personnel and their capabilities. However, the efforts of employees to improve public services are quite good. b) Discipline is essential for every employee. This is evident in the discipline of employees arriving and leaving work on time, which indicates that through work discipline, employees can improve public services at the West Java Provincial Government Representative Office. c) To improve the understanding of the quality of public services possessed by civil servants, the personnel department can take steps to enhance their understanding and deepen their knowledge by participating in training, workshops, seminars, or utilizing media such as guidebooks. The research results revealed a relationship between improved civil servant capabilities and work discipline in providing services, resulting in significant progress and ease in public service delivery